<%NUMBERING1%>.<%NUMBERING2%>.<%NUMBERING3%> PRTG Manual: License Information
On the License Information tab, you can view information about your license and enter your license key.
This documentation refers to an administrator that accesses the PRTG web interface on a master node. Other user accounts, interfaces, or failover nodes might not have all of the options in the way described here. In a cluster, note that failover nodes are read-only by default.
If 15 minutes (900) seconds have passed since your last credential-based login and you open a setup page from a different setup page, PRTG asks you to enter your credentials again for security reasons. A dialog box appears. Enter your Login Name and Password and click OK to continue.
This option is not available in PRTG Hosted Monitor.
Click the Status tab to view information about your license.
License Information
License Information
Setting
Description
License Status
Shows the activation status of this PRTG installation. Usually, PRTG automatically completes the activation during installation or when you change your license information.
If PRTG cannot directly connect to the internet, a manual activation is necessary.
Shows the owner of the license that you use for this PRTG installation, for example ExampleOrganization.
The License Name (PRTG Network Monitor only), license key, and system ID make up your license information.
Paessler PRTG Enterprise Monitor subscription licenses do not have a License Name.
You can find the label License Owner in some documents from the Paessler shop. License Owner is the same as License Name, for which you might be asked when you install PRTG or when you change your license key.
Customer ID
Shows your customer ID you have a Paessler PRTG Enterprise Monitor subscription license.
This information is not visible in PRTG Network Monitor.
License Key
Shows the license key that you use for this PRTG installation.
The License Name (PRTG Network Monitor only), license key, and system ID make up your license information.
System ID
The system ID is a fixed value that is automatically assigned to a PRTG installation.
The License Name (PRTG Network Monitor only), license key, and system ID make up your license information.
Licensed Edition
Shows the license that you use for this PRTG installation. This determines how many sensors you can use in PRTG.
Last Update
Shows the date of the last update for this PRTG installation. We recommend that you use the auto-update.
Maintenance until
Shows the expiration date and the number of days that remain for your active maintenance contract. You can buy maintenance for each license.
If you have an active maintenance contract, you have access to any available updates and to our premium email support.
This information is not visible in Paessler PRTG Enterprise Monitor.
Subscription until
Shows the expiration date and number of days that remain for your Paessler PRTG Enterprise Monitor subscription license.
This information is not visible in PRTG Network Monitor.
Number of Sensors
Shows the number of sensors that you can use in PRTG. If you reach the limit, PRTG automatically sets each new sensor that you add to the Pausedstatus.
Editions that allow an unlimited number of sensors do not restrict the number of possible sensors by license, so you can create sensors until you reach the performance limit. This means that you can use about 10,000 sensors per PRTG core server. However, this number depends on the performance of the PRTG core server system, and sensors and scanning intervals.
To upgrade your license right now, click Need more sensors? Click here to upgrade! to visit our web shop.
Log
Click the Log tab to show a table list of all system log entries with all messages and status changes regarding your license.
Change and Update License Information
Use the following buttons to edit your license or refresh your maintenance information.
Button
Description
Get Maintenance
Click to open the Paessler shop and to extend your maintenance for PRTG Network Monitor. This button is only visible to users of a commercial license.
Deactivate this License
If you want to use the license of a PRTG installation on a different computer, click this button to deactivate the license. This is necessary, for example, when you move PRTG to a different computer, because a PRTG license can be active on only one computer at the same time. Once you have deactivated the license, the PRTG installation on this computer reverts to the Freeware Edition after a grace period of 30 days.
Click Change License Key or Refresh Information on the Status tab to update your license. Provide the necessary information and click Update License to complete the activation of your license.
If you have any issues with license activation or updates, click Contact Support in the page footer to contact us directly via the Paessler Service Center in our shop. This requires internet access.
Step 1: Choose Activation Type
Setting
Description
Activation Type
Define how you want to validate and activate your license:
Automatic (online activation with optional HTTP proxy): Activate the license online. PRTG connects to the activation server and validates your license. The license is activated automatically. For automatic activation, the PRTG core server system must have internet access.
Manual (offline activation): Activate the license manually. Use this if the PRTG core server system has no access to the internet and cannot connect to activation.paessler.com. This is the default selection if the PRTG core server system is offline.
Step 2: Verify Your PRTG License
Setting
Description
License Key
Enter the license key you have received from us, the Paessler AG. To avoid typing errors, copy and paste the License Key. It must exactly match your license key.
License Name
Enter the License Name that you have received from us, the Paessler AG. It must exactly match. To avoid typing errors, copy and paste the License Name.
Paessler PRTG Enterprise Monitor subscription licenses do not have a License Name.
You can find the label License Owner in some documents from the Paessler shop. License Owner is the same as License Name, for which you might be asked when you install PRTG or when you change your license key.
System ID
This field shows the system ID, a fixed value assigned to your PRTG installation.
This setting is for your information only. You cannot change it.
For offline activation, click Save to File to write your license information into a text file.
Step 3a: Activate Your PRTG
If you select the automatic activation type, you can now update your license. Define if you need an HTTP proxy for the HTTPS connection to the activation server and click Update License.
Proxy Configuration
This option is not available in PRTG Hosted Monitor.
Setting
Description
Proxy Server Handling
Define if you want to use PRTG with a direct internet connection or if a proxy is necessary:
Do not use a proxy server (default): Do not use a proxy. Use this setting if a direct internet connection to the PRTG core server system is available.
Use a proxy server: Define proxy settings below. Use this setting if a proxy is mandatory in your network.
We recommend that you use PRTG with a direct internet connection.
This setting is only visible if you select Use a proxy server above
Enter the address of the proxy server that you use for outbound connections. Enter a valid address.
Port
This setting is only visible if you select Use a proxy server above
Enter the port number of the proxy server that you use for outbound connections. Enter an integer.
Proxy Authentication
This setting is only visible if you select Use a proxy server above
Determine whether the proxy server needs credentials or not:
Do not use authentication: Do not use credentials for proxy connections.
User name and password: Define credentials (user name and password) below. Use this setting if the proxy server requires credentials.
User Name
This setting is only visible if you select User name and password above.
Enter a user name for proxy authentication. Enter a string.
Password
This setting is only visible if you select User name and password above.
Enter a password for proxy authentication. Enter a string.
Step 3b: Request Activation Data
If you select Manual (offline activation), you must request your activation data at https://shop.paessler.com/service/licenseactivation/ using your license information. Open the activation page from a computer with internet access and provide your license information.
Generate the key file for your license and provide this data below.
Step 4: Provide Activation Data
This step is only necessary if you activate your license offline.